Help Center

• Currently our both offices are closed to the public till further notice.
• Drivers will come to you to collect packages or
• Items can be dopped off at any of our hubspot locations.

Our current rate is at $50 per delivery (this covers small to medium sized items).

This $50 rate covers most areas:

East west corridor (valencia to Diego Martin) 

Central (chaguanas, Freeport, couva)

South (claxton bay, gasparillo, marabella, San fernando)

Tobago (all areas)

• Yes we deliver to Tobago.
• Orders are usually sent up every Thursday
• Delivery begins on Friday
• Delivery cost starts at $50 and varies based on package size.
•  

• Yes Right Away can collect payments on your behalf.
• Customers have the option to pay by cash or card.
• Another option will be re-introduced soon called easy pay for clients to utilize - easy pay link
•  

• Yes we do, however all charges will be passed on to the sender / merchant.
• If the recipient only has a credit card, it will be accepted and the charges passed on to the sender / merchant.
• Current bank charges are 3% of the total cost paid

• Lower rate
• Delivery at one flat rate to the following areas
• East west corridor (Valencia to Diego Martin) 
• Central (chaguanas, Freeport, couva)
• South (claxton bay, gasparillo, marabella, San fernando)
• Email notifications on delivery
• Weekly sales reports

NOTE

Bundle plan purchase starts at 5 deliveries

• Transfers are done to your bank account on a Monday or Tuesday of the following week after the delivery is made. 
• Be sure to include your proper banking information when filling out the online delivery form.

• We can facilitate delivery of products / documents to your customers, business partners and other office locations.
• All corporate deliveries are treated with urgency and done the same day.
• Corporate rates are at $65 per delivery
• Corporate clients may purchase bundles of 25, 50, 100 deliveries.

• At present, we do not deliver on Sundays and public holidays.
• During peak times we may have drivers assigned on those days to ensure all deliveries go out in a timely manner.

• 24-48 hrs = Pickup today, deliver today or tomorrow to the following areas
• East west corridor (valencia to Diego Martin) 
• Central (chaguanas, Freeport, couva)
• South (claxton bay, gasparillo, marabella, San fernando) 
• Orders for Tobago are shipped every Thursday and deliveries start on Friday

• Yes we always call your customers before going to their location, but ONLY on the day the agent is scheduled to go to the area.
• If there is no response we do not go to the location.

• No we do not.
• In order to maintain same day and next day delivery with all clients we no longer deliver to these areas.
• Areas we currently deliver to are
• East west corridor (valencia to Diego Martin) 
• Central (chaguanas, Freeport, couva)
• South (claxton bay, gasparillo, marabella, San fernando)
• Tobago - shipments are sent every Thursday and delivery starts on Friday

• The sender pays for sending a package.
• Any cancelled items would be returned to the pickup location.
• After pickup, if the item is cancelled before arriving at the recipients location there will be no additional charge to return the item. (Unless it was sent to Tobago - All cancelled Tobago items will incur the usual delivery fee)
• Also, if the item was cancelled after the driver arrived at the recipients location then there will be a charge to return the item to the sender.

• Cancel the order.
• Package will be returned (this may have a cost attached) 
• Place a new request / order for the new delivery. 
• Message or whats app - 280-0542 or 7498232 to cancel orders

• At this time we do not facilitate delivery of the special items listed above. 
• If packages are handed over of this nature for delivery, RACSLtd does not take liability for any broken, damage or lost items.

• Customers can expect a call  anytime within 24 to 48 hours and Friday, Sat, Sun for Tobago.
•  Your customer can also WhatsApp 280-0542 or 749-8232 to get an update on their package. 
• Customers are not required to stay at home and wait for their package.  
• An agent will call on the day carded for delivery before going to the location given and make arrangements with the customer.

• Unfortunately we have stopped both of these practices.
• However we do transfers directly to your bank account the following Monday or Tuesday after the delivery was completed.
• Be sure to enter your correct banking information when filling out the delivery form online.

Customers are called and provided with the above mentioned update only on the day the delivery is scheduled.  

• The package would be kept on hand up to five days. 
• If the customer request a longer period, the package will be returned to the sender at the cost of a return delivery.

Yes

The delivery will be re-attempted on the day the customer requested

Providing the driver is in the area on that day. 

Change in location can only be facilitated if the customer moves to another area within the agents zone.  

If the customer is within another zone,  the delivery will be reattempted when next the agent is in the area.

The sender can update the RACS team with the new number which will be updated on the system.

The delivery would only be reattempted when the next the agent is in the area. 

Our delivery plans are valid for 30 days after your first delivery. 

We ask clients to choose a plan that aligns with the average deliveries per month.

Example - If your average deliveries per month is around 20 - 30, we advise you choose the Bronze (25) or Mini Plan (10).  

If all the credits/deliveries are utilized before the end of 30 days, the new cycle starts when we collect and deliver the first package on the new plan.

The driver fails the job on the system.

The sender should look out for the email notification update.

Make contact with the customer and notify the RACS team of any updates

If the agent is still in the area the customer will be contacted for delivery.  

If the agent already left the area, the agent would reattempt the delivery when next he/she is in the area. 

No we deliver to the following areas everyday

East west corridor (valencia to Diego Martin) 

Central (chaguanas, Freeport, couva)

South (claxton bay, gasparillo, marabella, San fernando)

Tobago shipments are sent every Thursday and deliveries start on Friday

Hubspots are various locations where (small / medium) packages can be dropped off for collection by RACS.

Please note all forms should be completed online before dropping off packages at the Hubspot.

Click here for a list of our hubspot locations